Web User Privacy Policy
This policy applies to investorpropertyloan.com and dscr.investorpropertyloan.com.
At Investor Property Loan (IPL), we are committed to protecting your privacy. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request. This Website Privacy Policy provides you with information concerning our practices and procedures as they relate specifically to information we collect at this website. If you have additional questions or would like further information on this topic, please feel free to contact us. We may update this Policy from time to time, so please check this Policy periodically for changes.
Collecting Your Personal Information
We define “personal information” as information that personally identifies you or allows us to contact you. Such information might include your name, phone number, email address, and postal address. Generally, this information is requested when you subscribe to our newsletter, request a quote or submit a loan questionnaire, create an account in our loan application platform, or contact us by form, phone, email, or chat. Our DSCR loan calculator does not require any contact information and can be used without identifying yourself. If you encounter a screen or page that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page.
You can personalize your cookie experience at investorpropertyloan.com by interacting with our CookieYes widget. The IPL website assigns a personal identification number and sends it to your computer in the form of a small text file, called a “cookie.”
Use of Your Personal Information
If you do provide us with personal information, we will only use it for the purposes described where it is collected or elsewhere on the website. Specifically, we may use your personal information to: (1) evaluate and process your financing request; (2) communicate with you about your inquiry, application, or loan; (3) operate your account in our loan application platform and provide customer support; (4) create and deliver content relevant to you; and (5) tell you about loan programs, rate changes, and other services from IPL.
We will not sell, license, transmit or disclose your personal information outside of IPL or its affiliates without notice to you unless (1) you expressly authorize us to do so, (2) it is necessary to allow our service providers, representatives, or agents to provide services for or to us, (3) it is necessary to provide our products or services to you, (4) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing or other agreements, (5) it is necessary or we deem it appropriate in connection with a sale of all or substantially all of the assets or business of IPL, a sale of stock or equity interests of IPL, or the merger of IPL into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which IPL is not the survivor, (6) it is necessary to protect and defend the rights or property of IPL, (7) it is necessary to act in urgent circumstances to protect the personal safety of IPL customers, visitors to IPL’s website or the public, or (8) otherwise as we are required or permitted by law.
We occasionally contract with other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
If you are a California resident, you may ask us to refrain from sharing your information (whether collected online or offline) with third parties for their marketing purposes. Please tell us your preference by contacting us as indicated in the “Contact Us” section of this Policy.
Advertising and Analytics
We work with third parties who help us deliver and measure our advertising and understand how our websites are used. These currently include Meta, Google, Microsoft, and LinkedIn.
To do this we may share identifiers you provide to us, including your name, email address, telephone number, and postal information, with advertising platforms, in hashed form, to build and manage advertising audiences; use those identifiers to reach people who have engaged with us and to exclude people from advertising where appropriate; use cookies and similar technologies on our websites that transmit information about your visit, including pages viewed, actions taken, device and browser identifiers, and IP address, to these platforms; and send conversion and engagement events to these platforms from our own servers.
Under some state privacy laws this is described as sharing for cross-context behavioral advertising.
We do not use credit report information, prescreened lists, credit application data, or information obtained from any consumer reporting agency for advertising, and we do not provide such information to advertising platforms. We do not use advertising data to decide whether anyone receives a loan or on what terms. We do not sell personal information.
Live Chat
Our websites offer a chat feature operated by Zoho SalesIQ. Chat transcripts are stored and may be reviewed for quality and training. Please do not share Social Security numbers, account numbers, or other sensitive financial details in chat, as your loan officer will collect those securely.
Promotional Emails
We may send you emails with promotional offers, event information, rate updates, or other messages about our products and services. If you would no longer like to receive such e-mails from us, please follow the “Unsubscribe” instructions at the end of each email or contact us. Your e-mail address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
We appreciate your questions and comments about our website and services and welcome your email messages to mailboxes listed on our website. We will share your messages with those within and outside our organization who may be able to address the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a certain period of time or discard it, but your email message will not be used for any other purpose.
Access to Your Personal Information
You may ask us to correct inaccurate or incomplete information we hold about you, or to delete your personal information, by contacting us. You can unsubscribe from IPL marketing emails at any time using the link in any message.
Because we are subject to financial services recordkeeping requirements, we must retain certain records, including loan application and transaction records, for periods set by federal and state law. Where a deletion request covers information we are required to keep, we may only be able to fulfill it in part and will let you know where any limitations apply.
Security of Your Personal Information
We restrict access to personal information collected about you at our website to our employees, our affiliates’ employees, those who are otherwise specified in this Policy, or others who need to know that information to provide services to you or in the course of conducting our business operations or activities. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the website. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all IPL employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies. Inside IPL, data is stored in password-controlled servers with limited access.
Links to Other Websites
For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.
Use of Cookies
A cookie is a piece of information that a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single website session, or visit. Others may have an expiration date, or may remain on your computer until you delete them.
We may use cookies for a number of purposes – for example, to maintain continuity during a user session, to gather data about the usage of our website for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our website. To ensure we are publishing content customers need and want, IPL collects aggregated site-visitation statistics using cookies. When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the website previously.
You can manage your cookie preferences at any time through the cookie preference center on our sites, or by configuring the options in your browser. If you reject cookies, some website features may not work as intended.
Certain pages on our websites contain “web beacons” (also know as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.
An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our website visitors come. We also may use this information to enhance our website.
Changes to this Policy
IPL may update this Policy at any time and from time to time. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy.
Contact Us
If you have any questions about this Policy or would like to learn more about how we protect privacy, please write to us at;
Investor Property Loan
19809 Prairie St, Suite 210 Chatsworth, CA 91311
or contact us
Effective date: August 27, 2026
